Hello :) I'm turning to you because I don't know where to pour my feelings. I'm just broken by people who are EVIL. I'm a shop assistant. We sell appliances. A person called me saying that his device was damaged and under warranty. This is ok. He said he had disassembled it a little. I said ok, bring it. He said he took down only one board to see what it was all about. Well bring it to me in the store disassembled into pieces, one piece in a bag. In the warranty it is unnecessarily mentioned that such devices are not accepted. I'm stupid! , I felt sorry for him (because he said that he could not assemble it, and they arrive in boxes assembled and have no instructions for assembly, because it is not assembled by the buyer, but comes assembled at the factory) and I accepted it. We delayed it a bit more than the warranty period because we were waiting for a part. The deadline is 1 month for repairs, it started ringing in the first week. He called again today :( I told him, that we are waiting for a part and at the end of others. week will be ready to take it. And when he shouted, he did nothing to me and threatened reporters. I did not even tell him that by law, we are right in this case to even deny him repairs. And now I'm sitting here, (the story was understood by my boss, I told myself to call him to calm down, that from a boss different than from a saleswoman) and I wonder why I did it .... why I decided to help the man, not to act like a dragon and explain to him that he has to pay for the repairs ... and send it disassembled for free repairs ... And for the sake of people like him, should I stop behaving with my clients as with PEOPLE, and to look at them as walking PASSAGES .... I always thought that people should be rendered services, to be helped in such cases. The man had given BGN 500, it had broken down and they wanted more money for that, that he has dismantled, and in fact he does not spoil anything with the disassembly .... And I think, I have good employers, I treated their employers badly. And I came to the conclusion that the Bulgarian is a bad person and I will not drink him with hanging coffee ...
Answers 8
Other times, tell customers 1-2 times that you do not accept disassembled appliances and if they bring you one, refuse them free repairs. Bulgarians understand everything from everything and finally ... Since he can't even connect the disassembled parts, why is he disassembling it? This is not looking at people like piggy banks if you explain to them that you do not accept such devices. And something else impressed me. He said he didn't hurt anything. What part were they waiting for in the store then? Was there any defect in the purchase?
In this case, you really should have refused, since the device was under warranty, you should not have touched it. But ... I understand the man, he gave a lot of money for something that doesn't work. It happened to me, we buy a new washing machine and ... it leaks water because some nuts were not screwed inside! Come on, argue, wait for the master, today, tomorrow, etc. week, wait for a green grass horse to come and fix it for you ... and we are all busy people, we can't wait for them at home when it's convenient for them! Not to mention the shoddy producer who produces poor quality. So ... we understand you, understand us and you. We are not bad people.
Well, I didn't understand what was wrong with the man, I just realized that you, as a seller, were not fulfilling your obligations. You are obliged to accept goods for warranty repair according to the conditions, not to be disassembled, not to have missing parts, etc. He as a customer has tried if he passes the number with the warranty and the number has passed because the seller is ****. You are not put there to enter the position of customers, but to follow the rules of the company. What if I buy a computer from your store and take out some expensive part, then you return it to me to fix it, who will pay for the new part, your boss !? !? You have to inspect the returned goods for damage caused by the customer, because otherwise you push your boss.
Hello. I had a similar case, and I'm a saleswoman. Maybe the client is the same: D Regarding the comment of 3 ... it's obvious that you are one of the bad people who don't deserve anything? !! True, the boss is pushed, but there must be satisfied customers. I have dealt with such grunts in my work. I fully support the author. Ever since I became a salesman, I haven't seen anything. Especially to people like number 3: D And to the author: you don't get attached, everything happens, who doesn't work, he doesn't make mistakes. Otherwise, everything comes back :) And about 2 ... we can't understand you ... most of you are hellishly bad ....
Hello ... I'm reading this site and just to say, if necessary under each story I will copy this comment. Desperate people seeking advice write here. And instead of saying ... that you were wrong, that you are wrong, but ... you (I am referring in this case to n3 as a comment) are insulting them. Why there are haters like you. A person in despair pours out feelings, you behave like animals ... Under every story there are people like number 3 and I am convinced that the people in BG are EVIL !!!
For the saleswomen: I №3 am a store manager, maybe that's why you are against me, although as a rule you should be of the same opinion as me. Think about it, the service is not paid to the store, all repairs are paid by your boss. The warranty is a type of contract and if it is not performed by the customer, it should not be performed by the store. You as sellers are representatives of the store, and in your words you express yourself as representatives of the customer !? !? Satisfied customers do not win with too many gifts, because in fact your boss does not profit from customers with too many gifts. Why don't you give gifts to the customers, they will be happy to leave without paying. If I were in your boss's place, I would make you, who have accepted the returned disassembled goods, pay for the repairs. And №5 This is not malice, it is not malicious, when on the other hand they do not observe the contract and you do not observe it. The cashier has signed an employment contract to monitor compliance with the interest of the company, the customer with his purchase agrees with the warranty contract, who in this case does not comply with the contracts? Seller right! The customer tried to see if he could not comply with the contract and the saleswoman agreed.
To number 5 - I fully support you. How can there be people who take obvious pleasure in attacking someone, do you feel stronger that way? Well, I sincerely doubt that. The girl has done kindness (out of stupidity) I would say, but it will certainly be a lesson, because there are many similar cases and you have to get used to them, they are part of your job. I wish success to the author, and I admire number 5 :)
To number 3 - the manager. And don't we have to take care of the client as well. He has to come back, right. I'm number 4 ... the boss pays for the repairs, but do you know, Manager, how many customers come back to me to buy gifts for: birthdays, holidays, precisely because I've done them favors and they feel safe and secure. Every repair paid by my boss for one person's device has paid off a hundredfold, because there are many shops, the same goods ... everyone can choose where to go. Well, they choose me because of me. I have had the opportunity to buy an item and others. day to return it to ask to change it to another color. It is not used and I replace it. I am aware of the laws and how much they are observed ... I have the right to refuse, the man came in person, he saw colors and chose blue, but his child wants green ... is it okay to tell them, have you thought carefully to tell them ... and many more similar and no one is harmed and the turnover rises and people feel good. We fixed their out-of-warranty things and without money for repairs (this with the permission of the boss) In general, for me and the company, the customers are mostly people. But there is only one thing I can say about the author's case. This client is an animal and you, Manager ... do you want to work, live, contact with an animal? !!!