Hi, my laptop is Acer. I'm using Windows 8. 1. A week ago, when I turned on the laptop, the screen turned black and only the cursor was moving on it. My thesis is that the laptop is in sleep mode, although I do not leave it on, but turn it off. I read various forums about the problem, but none helped me. Please if you have any idea about allowing it to share. I will be very grateful to you.
Answers 3
Service. There are millions of things that can go wrong with a computer. ... And it's probably not in "sleep" mode, because it has nothing to do with what you're describing. There is no way to go "by itself". Get ready for a burned-out hard drive or something.
Try to enter safe mode, and from there, if you have created restore points, return the system to its previous state. The OS may be smeared, for example during the installation of some programs or drivers. In this case, I recommend that you uninstall them, and if you think it is from the graphics driver, you can remove it with the display driver uninstaller. Another thing you can do is reset the system completely or reinstall. I hope you have a full backup of your personal data and information. Good luck :)
Thank you for the feedback. From the author.